Terms of Service

These Terms are between you and WoofBhao (“WoofBhao,” “we,” “us,” “our”), reachable at woofbhao@gmail.com. By creating an account or using the WoofBhao app or website (“the Platform”), you agree to these Terms of Service (“Terms”). If you don't agree, don't use the Platform.

WoofBhao is a marketplace platform that connects pet owners (“Owners”) with independent dog walkers (“Walkers”) for scheduled and on-demand dog walking and litter management services, currently serviceable only in Kharghar, Navi Mumbai (pincode 410210).

WoofBhao does not itself walk dogs. Walkers are independent, self-employed contractors — not WoofBhao employees, agents, partners, or representatives (see Section 8). Our role is limited to: verifying Walkers before they can accept bookings, operating the booking and payment-confirmation flow, and providing a channel to report problems. We do not supervise, direct, or control how a Walker actually conducts a walk.

• You must be 18 or older to create an account, as either an Owner or a Walker.
• You're responsible for the accuracy of the information you provide and for anything that happens under your account.
• Your phone number and email are permanent identifiers on your account once set — they can't be self-changed through the app (contact woofbhaosupport@gmail.com for a genuine identity change).
• Service is currently limited to the pincodes WoofBhao has marked serviceable. Creating an account outside that area, or misrepresenting your pincode to bypass this, is not permitted.

Prices for each walk length (and any subscription plan) are shown before you confirm a booking or purchase, and don't change afterward. Payment is currently by UPI (to WoofBhao's designated account, confirmed by you with a screenshot) or cash paid directly to the Walker (confirmed by the Walker). WoofBhao does not process card payments and is not itself a payment processor.

Subscription plans are a pre-paid bundle of walks with a fixed validity window shown at purchase. Walks are counted by how many are actually delivered, not by calendar day — skipping a scheduled walk with enough notice returns it to your plan rather than losing it, but every plan still expires at its stated date regardless of how it's used.

A booking can be cancelled by the Owner before a Walker starts the walk, subject to a short window after a Walker is assigned (shown in-app at the time). Once a walk has started, it can't be cancelled for a refund — the Walker has already committed their time.

Subscription cancellations follow a specific, narrower policy shown at the time of cancellation: broadly, a plan cancelled before its payment is verified, or within 24 hours of activation with no walks yet used, is refund-eligible; a plan cancelled after that point is not, since the discounted price reflects a volume commitment WoofBhao has already planned Walker capacity against. Where a refund applies, it's processed to a UPI ID you provide — WoofBhao does not hold a standing payment method to refund automatically.

This is the most important section of these Terms for both Owners and Walkers to understand. Walkers who accept bookings through WoofBhao are independent contractors, operating their own business of providing dog-walking services. They are not employees, workers, agents, or partners of WoofBhao under any applicable law. WoofBhao does not set a Walker's working hours beyond the booking they choose to accept, does not direct the manner in which a walk is conducted, and does not supervise Walkers on-site.

WoofBhao verifies a Walker's identity and (where available) police clearance before allowing them to accept bookings, and requires completion of a short safety training library. This is a good-faith screening step, not a guarantee of a Walker's conduct, competence, or safety on any individual walk, and it does not make WoofBhao responsible for that Walker's actions.

Responsibility for anything that happens during a walk — an injury to the dog, an injury to the Walker, property damage, or any other incident — rests with the Walker as an independent contractor, not with WoofBhao. That said, WoofBhao wants to know immediately if something goes wrong (see the in-app mishap/incident reporting on a Walker's active booking) and will help where it reasonably can, even though it isn't legally obligated to.

A general complaint about a completed walk (lateness, conduct, equipment, and similar) must be filed within 7 days of that walk's completion. A safety report — an injury, an attack, or any mishandling of a dog — has no time limit, since these don't always surface right away.

Owners agree to:

• Give accurate information about a dog's temperament, health, and any aggression or bite history before booking.
• Provide gear (leash, muzzle where required) that's genuinely secure and appropriate for the dog.
• Correctly pre-measure any medication the Walker is asked to administer — dosing accuracy is the Owner's responsibility, not the Walker's.

Walkers agree to:

• Handle every dog safely and follow the information given by the Owner.
• Report any injury, incident, or safety concern immediately through the in-app reporting channel, not privately with the Owner only.
• Never accept a walk they aren't genuinely available or fit to complete.

Both Owners and Walkers are required to separately accept an in-app liability waiver before booking or claiming a walk. That waiver states plainly that WoofBhao does not currently carry liability insurance covering individual bookings, and that WoofBhao's responsibility is limited to facilitating the connection between Owner and Walker and reviewing reports in good faith. These Terms incorporate that waiver by reference — accepting one does not remove the need to accept the other.

• Submitting a fake or altered payment confirmation.
• Attempting to bypass WoofBhao's booking and payment flow by arranging walks directly with a Walker or Owner you met through the Platform, once contact has been made through it.
• Harassing, threatening, or discriminating against another user.
• Attempting to access another user's account or data, or to interfere with the Platform's normal operation.

WoofBhao may suspend or block an account under active investigation for any of the above, typically without cutting off the account's ability to resolve the specific issue that led to the suspension.

The Platform and the services booked through it are provided “as is” and “as available.” WoofBhao does not guarantee that a Walker will be available for any given time slot, that a booking will be completed exactly as scheduled, or any particular outcome from a walk.

To the maximum extent permitted by applicable law: WoofBhao is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform. WoofBhao is not liable for the acts or omissions of an independent-contractor Walker, or for the conduct of an Owner, during a walk booked through the Platform. Where WoofBhao is found liable for anything despite the above, that liability is limited to the amount actually paid for the specific booking that gave rise to the claim.

You agree to indemnify and hold WoofBhao harmless from any claim arising from your own breach of these Terms, misuse of the Platform, or violation of another person's rights.

These Terms are governed by the laws of India. Subject to applicable law, disputes are subject to the exclusive jurisdiction of the courts at Navi Mumbai, Maharashtra.

We may update these Terms as the Platform grows — new features (medical add-ons, boarding, live tracking) will likely need their own terms added over time. Material changes will be posted here with an updated date; continued use after a change means you accept the update.

Questions about these Terms: woofbhao@gmail.com. General support: woofbhaosupport@gmail.com.